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Détails de l'annonce


Contribute to business and sales force success through effectively managing the CRM system, ensuring it is operational and functional at all times.

Maintaining the integrity and quality of data collected in the database system. Ensure effective management of sales force activity through providing up to date and accurate KPI and related figures to the business.

Provide IQVA data and monthly sales dashboard.

  • Managed CRM system and quality of data
  • Ensure all data captured in CRM System is correct and complete. Monitor and maintain the quality and integrity of data collected in the database system.
  • Maximise the benefits of existing tools and implements new / upgrade programmes, methodologies and files for collecting, analysing and presenting data products
  • Work in collaboration with support teams to resolve all functional issues promptly to ensure the CRM system is able to support the business and sales force effectively and timeously
  • Prepare all files for cycle load or other data loading required.
  • Manage all relevant File loading process to ensure correct data in CRM system available for all users every cycle
  • Meet all data recording requirements and ensure accuracy and currency of information
  • Define or document the data transformations and mappings that need to occur between different data sources
  • Meet all departmental admin requirements. Keep all administrative data in CRM system up to date : speakers, Promotional Items, Users etc.
  • Provision of support and relevant reports to the business

  • Provide optimal support to business partners and CRM system users - Train all new medical reps, FLSMs and other users to ensure they are competent to fully utilize the CRM system
  • Train all users on the related SOPs to ensure they fully understand expectations to be compliant.
  • Deal with all queries or issues reported and ensure they are resolved successfully and to the satisfaction of users
  • Extract required reports from the reporting tool and distribute to the business to support decision making
  • Work with external providers to ensure database of customers in CRM system is correct and updated regularly
  • Work collaboratively with IT department to ensure all new users set up correctly and resolve all user issues and concerns timeously
  • Promote an image of a high quality organisation through expertise and responsiveness. Take responsibility for assignment completion and follow-through.
  • Optimise relationships with key internal customers, working in close collaboration with them to ensure that necessary data is provided to meet business requirements
  • Action effective communication with all team members and share best practice
  • Profil recherché pour le poste : SALES FORCE MANAGER

  • BSC Sciences or equivalent and / or a business degree in relevant field
  • 5 years minimum Product Management experience in non-communicable disease
  • Experience managing complex projects
  • A demonstrated ability to network, build and maintain relationships with key internal and external stakeholders and ability to work cross-functionally
  • The successful candidate would be expected to travel both FSA and Internationally
  • Advanced Degree (MBA)
  • Good MS Office skills (MS Office; Excel; PowerPoint; Email, SAP (advantageous)
  • Strong Ethic
  • Attention to detail
  • Neat & organised
  • Delivery & Deadline Focused
  • Action orientated / Sense of urgency
  • Ability to analyse and evaluate data
  • Excellent time management, planning and prioritisation skills
  • Ability to form partnerships, build and maintain relationships
  • Ability to work independently
  • Excellent ability to work according to global standards
  • Computer literacy in MS Office Suite
  • Excellent written and verbal communication skills
  • Time management and planning skills
  • Strong interpersonal skills with a customer relationship focus
  • Uncompromising attention to detail and accuracy
  • Persistent drive for results in a fast-paced environment, utilizing sound project focus, organizational and problem solving skills.
  • Ability to work independently in a high pressurised environment Optimise Stakeholder relationships and work collaboratively.
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