COUNTRY MANAGER
Empowertaca
Côte d'Ivoire
il y a 2j

Job Description

  • Responsible for the full ownership of local country P&L and country operation, inclusive but not limited to, finance, HR, sales, marketing and operations.
  • Responsible for ownership of the whole local operations to acquire maximum return on investment, efficiency, to meet business requirements, produce economic success in line with overall company strategy

  • Set the strategic direction for the country, ensuring that it is aligned with the Group’s overall business strategy
  • Act as a local business leader, fostering the success of Group’s services and people by resolving customer issues and managing people
  • Job Magnitude : Latitude :

    Latitude :

  • Works with colleagues internally and externally in a collaborative way for mutual benefit. Internal contact is with local offices, operation and HQ
  • Interface with HQ management, sales and Marketing to adhere overall strategy to a local go-to-market strategy
  • External contact is with all of Group’s relations
  • The remit of this position is primarily national, but with international contact
  • Leads local Management Team
  • Level of Impact :

    Main local contributor to the achievement of the local country operation, revenue, margins and P&L. Erroneous execution will have impact on the company P&L and the overall company success.

    Budget :

    Budget for Côte d’Ivoire

    Duties and Responsibilities

    As Managing Director, your duties and responsibilities are to :

    Provide clear direction for local country organization

  • Provide clear direction for the sales efforts to meet and exceed Group’s local and overall revenue, expenses and margins
  • Maintains overall responsibility for all business processes and fiduciary duties within local country
  • Develops and communicates sales planning, development and monitoring
  • Develops, drives and executes the local and overall strategic plan
  • Develops and maintains direct relationships with major customers
  • Develops he overall sales results and profitability of the country; meet / exceed KPI’s
  • Responsible for business planning in country
  • Work with counterparts to promote standardization across the countries aimed at making processes work more efficiently in each of the functional areas
  • Creates a strong impact at an executive level and build a strong credibility in the long term to execute the local business
  • Manage effectiveness of local teams

  • To coach, develop and motivate employees to achieve both individual and company objectives
  • Leads people development and performance management at the country level
  • Builds and leads a sales force
  • Deals with day-to-day issues arising from country operations
  • Manages the administrative processes for the local market
  • Encourages and motivates people
  • Empowers employees, giving positive and constructive feedback on a regular basis whilst acknowledging and celebrating team accomplishments
  • Provides clear direction and guidance and coaching for local country teams
  • Leads and takes responsibility for the performance of business and employees
  • Identifies, attracts and retains the talent required to implement and drive forward ambitious plans
  • Adherence to local regulations

  • Responsible for ensuring compliance with local Telecom regulations
  • Responsible for ensuring local Health & Safety (regulations)
  • Responsible for ensuring compliance with local law and regulations
  • Optimal functioning of sales & marketing processes

  • Develop and drive the corporate strategy to ensure customer satisfaction and that Group is shaping or responding to identified customer needs by driving necessary improvement programs
  • Provide market input and direction to the forward development of new capabilities and business opportunities
  • Understands customers and company’s profitability and key business drivers, focuses on profit opportunities
  • Builds and develops tight and long-lasting relation with customers and proactively establishes new client relationships
  • Aligns the organization against meeting or exceeding customers’ needs
  • Understands customer requirements and to translate these into profitable solutions for both the customers and Group
  • Maintain full overview of local operations

  • Maintains operational and service excellence
  • Grasps new technologies and the emerging trends of the market
  • Drive all business processes and fiduciary duties within local country
  • Manage financial and operational local country organisation :

  • Ensures all activities meet with organizational requirements for quality management, legal stipulations, environmental policies, security and general duty of care
  • Measures and tracks key business results and processes against set targets and against the competition
  • Ensures successful delivery of Group’s services to customers
  • Ensures the quality of services and leverages improvements
  • Monitors and follows up on construction and administration of build outs and implementation of sites
  • Negotiates with clients, suppliers, regulatory bodies, lawyers, partners, etc. at the highest level
  • Monitors processes to measure efficiency, keep costs in line and control the value chain
  • Makes budgetary assessment and planning, including forecasting
  • Understands customers’ businesses, markets and industry sectors
  • Supports key / large accounts management
  • Monitors customer satisfaction and customer retention
  • Additional duties and responsibilities :

  • Assumes special projects and assignments; this will include taking responsibility for pilot projects for potentially group wide implementation.
  • This will require an appreciation and understanding of operating in different environments and how the parameters of a pilot need to be defined measured in this regard

  • Adhere with leadership to Group’s core values : Courage, Passion, Teamwork and Customer Focus and act as an example for the employees.
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