Détails de l'annonce
Poste proposé : REGIONAL AGENT OPERATIONS LEAD
Agent growth Coordinate the Agent Openers in the identification of opportunity areas for new agent locations and the acquisition of required agents according to the set agent selection criteria & guidelines.
Agent Contracting Ensuring the Agent Openers recruit agents in compliance to the legal and policy requirements as per defined procedure.
Ensure all agents in your region have executed valid contracts and that the agents are Trained on the contents of the contract before the agent signs the contract.
Agent Activation & Training Ensure all agents are trained & certificated (all products and procedures). Including Know Your Customer (KYC) and AML / CTF as per defined agent training procedure and requirements.
this includes delivery of supplies & coordination of outlet branding.
Agent Ongoing Liquidity Management Coordinate the Monitoring of cash / e-value availability at Agent’s in liaison with Liquidity and Agent Quality Territory teams.
Risk Management and Routine Visitation Manage the teams in Monitoring of Agent vs. targets through : Reports on emerging issues and assessment of the region’s performance.
Agent Churn Coordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items & equipment and ensure branding material is removed.
Be the primary contact person for all agency network acquiring & Wave products in your region. Execute operational excellence, cost management and compliance to internal policies and regulatory guidelines.
Champion excellent customer service and implementation of quality service delivery standards.
Profil recherché pour le poste : REGIONAL AGENT OPERATIONS LEAD
Location : You'll work from the allocated region with daily travel to field locations.
You must have work authorization in Ivory Coast
This is a permanent position.
Fluent in English - this role will interact regularly with non-French speakers.
Speak French fluently. Dioula and / or Baoule is a plus
At least 5 years of relevant work experience specifically managing an agent network in Ivory Coast, including minimum 2 years of experience managing field-based teams
Must have worked and overseen agent network activities in Belier, Marahoue, N’Zi, Moronou, Iffou, Gbeke, Hambol, Poro, Tchologo, Bagoue, and Kabadougou.
You might be a good fit if you
Communicate effectively and often, both in writing and in-person, to the point of over-communication.
Are detail-oriented and seek to achieve excellence in everything you do.
Are a self-starter and proactive about achieving ambitious targets.
Enjoy owning projects - you're autonomous yet know when to escalate problems.
Have built and led strong teams in achieving key results.
Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
Willing to go the distance to get something done.
Adjust quickly to changing priorities and conditions.
Think about culture and process from the users' perspective.
Are tech-savvy : comfortable navigating excel and on-boarding to new tools.