Internal operations/ Logistics Managers/ Team Leaders
Ivory Coast
il y a 6j

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets.

Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders.

Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Job Description :

Your main responsibilities will be to develop and drive the internal operational / logistics arm of Jumia Services (Jumia’s logistics provider), through operational and strategic actions.

You will directly hire and manage your internal operational team. You will be supported by a world-class team that has opened service lines throughout Africa and can bring the experience and tools to ensure your success.

Areas of responsibilitymay include :

  • Strategicallyplan and manage logistics or internal operations
  • Creatingadequate team structure and managing various operational teams
  • Managing the team’s efficiency and cohesion
  • Supervise,coach and train workforce
  • Creating an unparalleled environment for your team’s development and happiness
  • Scaling theteam and the processes to support the growth of the company
  • Revampingprocesses : Challenging establishedprocesses and implementing new processes to adapt to the fast growth of JumiaServices clients
  • Ensuring thequality of the measurement of selected KPIs hourly, daily, weekly and monthly
  • Keep track ofquality, quantity, delivery times, transport costs and efficiency
  • Managing day today operations
  • Direct,optimize and coordinate full order cycle
  • Resolve anyarising problems or complaints
  • Meet cost,productivity, accuracy and timeliness targets
  • Working closelywith the Jumia Services central team to share and implement global bestpractices
  • Liaise andnegotiate with 3PLs
  • Comply withlaws and regulations
  • Required Skills& Qualifications

  • Strong entrepreneurial skills, leadership and drive
  • Impeccable communication skills
  • Ability to negotiate and communicate in flawless English, French
  • Ability to work independently and in a team
  • Experience in multinational environment
  • Experience or high level of comfort in logistics or operations
  • Experience managing teams or large projects
  • Excellent analytical and communication skills
  • Capacity to challenge and improve processes
  • Demonstrated ability to work in a fast paced and competitive environment.
  • Bsc. Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
  • Advanced degree preferred but not required
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