Technical And Quality Manager
Abidjan, Ivory Coast
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source :

Détails de l'annonce

Poste proposé : Technical And Quality Manager

Director of Operations and Chief Operating Officer

Direct Reports : Sustainability Co-ordinator, Quality Assurance Supervisor (Factory), OHSE Officer, Internal Audit team (dotted line)

Qualifications : Minimum of BSc or equivalent in an agricultural, food science or food processing related subject with a professional qualification in food safety (e.

g. intermediate or advanced HACCP). Minimum of 5 years’ experience of establishing and working within a production focused quality management system (QMS).

Job purpose summary :

The Technical and Quality Manager will be responsible for all technical, quality assurance and certification concerning production and processing, ensuring that our products and services meet legal and industry standards, and customer specifications. This will include :

  • Planning, executing and monitoring all quality, safety and sustainability operations.
  • Administering, regularly auditing and continuously improving the company’s quality management system (QMS).
  • Working closely with senior management and the company’s Production Teams (Primary and Secondary) to develop quality and safety improvement, and product development strategies.
  • A client facing technical and commercial role to ensure that client requirements and specifications are being met, investigating and responding to customer complaints, Food Safety queries, and liaising with certification bodies.
  • Achieving and maintaining internationally acceptable food hygiene, OHSE, quality, sustainability and customer service standards across the organisation.
  • Profil recherché pour le poste : Technical And Quality Manager

    Key Responsibilities and Accountabilities :

    Operational Execution

  • Plan, develop and execute (including capital expenditure projects where appropriate) the annual budget for Quality, OHSE and Sustainability.
  • Create a procurement plan for the Procurement Manager. Assess and approve purchase requisitions for the Quality, OHSE and Sustainability.
  • Create work plans and audit schedules for Quality, OHSE and Sustainability.
  • Responsible for audit planning and deliverables for all external audits and certifications. Assessment and liasion with external parties and stakeholders (customers, auditors and other certifying bodies).
  • Ensure that all company practices, procedures, products and services are fit for purpose, consistent and that they meet all internal and external (client, industry and legal) standards.
  • Management of a QMS and work plan for the continuous improvement of quality across primary and secondary production. Monitor quality performance through scheduled and unscheduled audits, operational analysis and producing statistical reports.
  • Responsible for administering the company’s QMS setting up procedures, controls and documentation, defining quality procedures in conjunction with operating staff, setting standards for quality as well as health and safety.
  • Co-ordinate all quality and audit activities to ensure standards are met or exceeded including leading a multi-disciplinary team of dotted line’ internal auditors and direct QC reports in the Factory.
  • Complete internal audits, ensure that audits are completed by the internal audit team, procedural and / or product failings are reported, logged and corrective actions are resolved in a timely manner.
  • Respond to customer complaints, Food Safety queries, and liaise with certification bodies.
  • Responsible for the external audit of the company’s supply chain, working with procurement, outreach and sales to establish and maintain quality requirements with suppliers.
  • Benchmark the company’s procedures, systems and products with regional and global competitors. Be an active member in professional networks.
  • Identify ways to reduce waste and inefficiency make suggestions for improvements, changes and how to implement them.
  • Data and Information

  • Annual audit schedule and progress against plan.
  • Quality and safety training and briefing schedule.
  • Reports, analysis and corrective actions from internal audits.
  • Data Capture, Analysis and Reporting

  • Complete weekly meetings with the internal audit team and responsible managers.
  • Monthly quality briefings to senior management.
  • Production of weekly, monthly, quarterly and annual quality reports.
  • Training logs and records.
  • Quality

  • Ensure that all produce meets the specifications of customers and requirements of external food safety standards.
  • Ensure the completeness and accuracy of all associated documentation, and the maintenance of the QMS.
  • Responsible for the development and implementation of all quality management systems, product specifications and processes for ensuring compliance with all legal, industry and client standards.
  • Maintain and support a superior maintenance, food safety, OHSE and housekeeping programme (within HACCP & BRC guidelines).
  • Ensure that all policies and procedures are up to date, compliant with relevant standards, legislation and guidelines, approved in the company’s QEMS and imported to Food Chain Manager (company’s QMS).
  • Work closely with the company’s Farm Manager and Factory Manager to review and improve product quality.
  • Process monitoring and troubleshooting when and where required, in particular during critical times of production e.g. buying season.
  • Complete regular operational reviews, audits, and risk assessments. Identify next steps and corrective action plans to ensure that non-compliance and issues are resolved.
  • Implement and lead continuous quality improvement projects and process change.
  • People and Performance Management

  • Responsible for the technical and quality, internal audit and sustainability teams. Conduct quarterly performance appraisals and provide coaching and guidance to all direct reports.
  • Set staffing levels and oversee the performance of staff including attendance, holidays, training and development, induction and discipline.
  • Lead by example and embed a culture of quality, safety, production and planning in the company.
  • Ensure that the management team and our employees understand and comply with quality and safety and how to continuously improve the business.
  • Complete training, coaching and mentoring as required.

  • Complete regular refresher training for quality and safety for the audit, production and support teams.
  • Risk Management

  • Responsible for regular (minimum quarterly) risk assessments across primary and secondary production.
  • Critères de l'annonce pour le poste : Technical And Quality Manager Métier : Production, maintenance, qualitéR&D, gestion de projets Secteur d activité : AgroalimentaireChimie, pétrochimie, matières premièresEquipements mécaniques, machinesIndustrie, production, fabrication, autresMaintenance, entretien, service après vente Type de contrat : CDI Région : Abidjan Niveau d'expérience : Expérience entre 5 ans et 10 ans Niveau d'études : Bac+5 et plus

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