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Détails de l'annonce


  • Agent growth Coordinate the Agent Openers in the identification of opportunity areas for new agent locations and the acquisition of required agents according to the set agent selection criteria & guidelines.
  • Agent Contracting Ensuring the Agent Openers recruit agents in compliance to the legal and policy requirements as per defined procedure.
  • Ensure all agents in your region have executed valid contracts and that the agents are Trained on the contents of the contract before the agent signs the contract.

  • Agent Activation & Training Ensure all agents are trained & certificated (all products and procedures). Including Know Your Customer (KYC) and AML / CTF as per defined agent training procedure and requirements.
  • this includes delivery of supplies & coordination of outlet branding.

  • Agent Ongoing Liquidity Management Coordinate the Monitoring of cash / e-value availability at Agent’s in liaison with Liquidity and Agent Quality Territory teams.
  • Risk Management and Routine Visitation Manage the teams in Monitoring of Agent vs. targets through : Reports on emerging issues and assessment of the region’s performance.
  • Agent Churn Coordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items & equipment and ensure branding material is removed.
  • Be the primary contact person for all agency network acquiring & Wave products in your region. Execute operational excellence, cost management and compliance to internal policies and regulatory guidelines.
  • Champion excellent customer service and implementation of quality service delivery standards.
  • Profil recherché pour le poste : REGIONAL AGENT OPERATIONS LEAD

    Key details

  • Location : You'll work from the allocated region with daily travel to field locations.
  • You must have work authorization in Ivory Coast
  • This is a permanent position.
  • Requirements

  • Fluent in English - this role will interact regularly with non-French speakers.
  • Speak French fluently. Dioula and / or Baoule is a plus
  • At least 5 years of relevant work experience specifically managing an agent network in Ivory Coast, including minimum 2 years of experience managing field-based teams
  • Must have worked and overseen agent network activities in Belier, Marahoue, N’Zi, Moronou, Iffou, Gbeke, Hambol, Poro, Tchologo, Bagoue, and Kabadougou.
  • You might be a good fit if you
  • Communicate effectively and often, both in writing and in-person, to the point of over-communication.
  • Are detail-oriented and seek to achieve excellence in everything you do.
  • Are a self-starter and proactive about achieving ambitious targets.
  • Enjoy owning projects - you're autonomous yet know when to escalate problems.
  • Have built and led strong teams in achieving key results.
  • Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
  • Willing to go the distance to get something done.
  • Adjust quickly to changing priorities and conditions.
  • Think about culture and process from the users' perspective.
  • Are tech-savvy : comfortable navigating excel and on-boarding to new tools.
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