Cross Country Head of Specialized Logistics Solutions – Jumia
Jumia
Ivory Coast
il y a 34m

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets.

Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders.

Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Main Responsibilities

Jumia Services is the Logistics Marketplace Company of Jumia. The mission of Jumia Services is to create a connected and integrated network of service providers, which addresses in the best cost / quality ratio the needs of millions of sellers and customers of Jumia.

Our vision is to simplify and expand the accessibility to e-commerce products and services in a convenient and trustworthy way to our customers with focus on technology, community management of logistics marketplace and managing operational quality.

You will oversee process standardisation, building new reporting metrics, systems enablement and improving the overall efficiency of for Specialised Logistics business like White goods, FMCG, Perishables for Jumia Services

  • Design & scale Specialised Logistics solution for business demand from various Key commercial projects all Jumia countries in Africa
  • Provide expertise in building the 3PL ecosystem of trans loaders, Line Haul, Last mile for those specific businesses
  • Design and implement best material handling practices for the specialised goods
  • Engineer solutions and SOPs for those practices, follow up with product and tech team to ensure those are built into tools
  • Draft and develop complex reporting solutions that to report the KPI’s and build KPI improvement plan for designated KPIs
  • Build regular reviews and problem-solving sessions with Commercial team in Jumia
  • Integrate best practices into training modules and implement and audit them in all Jumia Countries
  • KPIs for the role would be focussed on
  • Unit economics
  • Customer and vendor experience
  • Material handling and pilferage loss
  • Required Skills & Qualifications

  • Logistics experience in white goods, FMCG
  • Solution and SOP design experience
  • PMO and Coordination management
  • We offer :

  • A unique experience in an international, entrepreneurial, yet structured environment
  • An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
  • The opportunity to be part of a team full of talented people with the best backgrounds
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