World leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.
bioMérieux is present in 43 countries and services more than 160 countries with the support of a large network of distributors.
Its corporate headquarters are located in Marcy l’Etoile, near Lyon, in France.
Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture.
We look for candidates whose motivation is to invest in themselves, in the projects of the future, and to participate in a collective adventure led by a pioneering spirit.
We have the commitment to offer our collaborators a working environment which encourages team spirit, with priority given to training and development with international career opportunities.
Our Group offers numerous possibilities : so come and join the 11,200 bioMérieux employees who have already identified with these values!
Field Application Specialist Immuno assay West Africa (French Speaking countries)
Coordinateand provide technical ongoing support tobioMérieux systems and reagents : pre-installation, technical installation,configurations, connections, training on customer site
Answerinternal and external customer inquiries according to established standards and ensure documentation in ERPsystem , consulting as appropriate with Application Specialists Network, SystemEngineers, Management, Global Customer Support and Customer ComplaintManagement Center
Provideconsistent follow up of the Installed Base to ensure customer satisfaction andmeet minimum key performance indicators.
Participatein revenue generation initiatives through promotion of value added products andservices, while developing and strengthening products knowledge
Complywith quality, legal and ethical standards as well as company policies, beingthe interface between customers, Quality & Regulatory Affairs Managers and Authorities concerning vigilanceprocesses (FSCA, FCA ) ensuring the follow up and documentation of theseprocesses
Perform oncall duties as needed to provide the 24-hour technical support to customers
Typical Studies - Experience
Skills and Qualifications
Ability to develop interpersonal and communicationskills, both written and oral
Proficient in applying the established Customer ServiceStandards
Reporting line :
Area Business Manager West Africa(French Speaking countries)